How is shipping calculated?+
Aramex calculates shipping at checkout from your address and the weight and size of each item. You see the exact amount before you pay.
How long does delivery take?+
The seller confirms within 2 business days and hands the parcel to Aramex within 3 business days (5 for original artworks). Then: UAE 1–3 business days, GCC 3–7, international 5–14 plus customs.
How do I track my order?+
Open My orders. When the parcel is booked you get an Aramex waybill number by e-mail and on the order page.
Can I cancel my order?+
Yes, free of charge until the seller hands the item to the courier. Contact us with your order number.
The item arrived damaged or is not as described+
Report transport damage within 48 hours of delivery (keep the packaging and take photos), or a wrong or not-as-described item within 14 days, from your order page.
How are refunds paid?+
Back to your original payment method within 14 days of approval. Your bank or PayPal may take 5–10 more business days.
Which payment methods do you accept?+
Cards through Stripe (charged in AED) and PayPal (charged in US dollars at the fixed rate, because PayPal does not support AED).
How do I sell on Artsadeem?+
Apply from "Sell on Artsadeem". After approval you can list artworks, art tools, books, courses and events. Every listing is reviewed before it goes live.
